It was supposed to be an inside look at what really goes on at hotels.  I was expecting a book like Anthony Bourdain’s Kitchen Confidential, but it was not to be.  This book was mostly juvenile stories involving uninteresting characters. When the author talks about how hotels really operate, how to get upgrades, how you can always dispute minibar charges and win, etc., the book gets interesting. But he hardly goes there.  I was expecting some useful tips. Instead, you’re introduced to a cast of really boring characters (including the author himself) that you simply do not care about at all. Very forgettable.